Refund policy

New Wheel Return Policy

If you need to return a product, please call us at 877-247-2230 within 30 days of receiving your order.  Products (including packaging) must be returned in new, resalable condition. Any wheel that has had a tire mounted onto the wheel will not be eligible for return. There will be a 10% restocking fee.

If we sent you a different product from the one you ordered, please contact us by calling 877-247-2230.  We will replace the product and process your return at no charge. 

You need to inspect your items when they arrive. Any damage or blemishes cannot be warrantied once the wheel is installed on the vehicle or the item is used. If there was damage during shipping, please see below for details. If for any other reason, besides a wrong or defective product, you need to return an item, you are responsible for all return shipping charges. 

If you are experiencing issues once the product is installed, please contact us so that we can provide assistance with getting your wheels tested at an approved location to determine if there is a defect. The warranty period for out of round is 60 days from the original purchase.  

In the case a replacement product will be sent to you, we will send you a return tag to return the incorrect/defective product back to us.  Otherwise, when shipping an item back to us, we recommend using a shipping method that offers tracking and insurance, as we are not responsible for lost or damaged packages.

Buyers are responsible for verifying fitment, color, style, etc. prior to ordering. If you ordered an item that does not fit your vehicle or does not match your other wheels, you will be responsible for return shipping costs and returning the product in the the same condition in which it was received. There will be a 10% restocking fee withheld from the refund. 

Damaged Shipments

We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, though, damage will occur despite our precautions.

If you receive an item that has been damaged in shipping, please call us within 72 hours of receipt and we will have a new product sent to you, and initiate a FedEx claim for the item.

Please hold on to the original packaging and packing material because FedEx, in most cases, will need to inspect the items. A representative may contact you to set up a convenient time to inspect and pick up the package for return. If FedEx does not come to inspect the package, or does not take it with them when they do come - please call us, and we will send you a Return tag to send the damaged product back to us.